Returns & Exchanges
RETURNS & EXCHANGES
We accept returns within 14 days of delivery for store credit only. The items must be in new condition and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
Exchanges depend on existing stock. Customers are financially responsible for all shipping costs associated with a return. Online store credit's will be credited the full amount for the returned item(s) including taxes. We are not accountable for returns that are lost or damaged in the post. Always retain proof of postage. 1 of 1's, custom pieces and made to order items are final sale.
Any item(s) purchased at regular price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of a sale. All sale priced/discounted item(s)(including discount codes) are final, no exchanges or store credit.
INTERNATIONAL RETURNS & EXCHANGES
For US and International returns, on your commercial, please mark the return shipment as "CANADIAN GOODS RETURNING”.
INSUFFICIENT ADDRESS & UNCLAIMED ORDERS
If your items are returned because of an invalid or insufficient address, our because your order was unclaimed we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total. The shipping amount and the cost of returning the package to ANCHORSAND will be deducted from your store credit amount.
